We're excited to announce our partnership with TLDCRM as the first entrant into their AI Suite, powering TLIntel Dialogs. This native integration brings OnScript's enterprise-grade conversation intelligence directly into the TLDCRM platform, enabling contact centers to leverage AI-powered quality assurance seamlessly within their existing workflows.
As the foundation of TLIntel, OnScript AI processes and analyzes every dialog, providing real-time insights, automated quality assurance, and actionable coaching opportunities - all while maintaining the highest standards for data security and compliance.
What TLIntel Delivers
The integration provides comprehensive AI-driven quality assurance capabilities directly within TLDCRM. Every conversation is automatically processed and analyzed using OnScript's advanced AI models, extracting critical insights about agent performance, customer sentiment, and compliance adherence.
Agents gain immediate access to their conversation insights and performance metrics, enabling self-directed improvement and targeted coaching opportunities. Management teams receive comprehensive visibility into contact center performance, quality trends, and coaching needs across their entire operation.
TLDCRM users can configure TLIntel to process all calls, calls exceeding specific durations, or manually trigger analysis as needed - giving complete control over QA operations.
All dialog insights are accessible directly within TLDCRM's interface, eliminating the need to switch between platforms or export data for analysis.
Why This Partnership Matters
Contact centers using TLDCRM no longer need separate QA platforms. OnScript's capabilities are natively embedded within TLIntel, streamlining workflows and reducing platform complexity. TLIntel makes enterprise-grade AI quality assurance accessible and affordable, enabling centers to analyze 100% of conversations rather than relying on sampling.
Automated scoring and instant feedback loops dramatically reduce the time from conversation to coaching, helping agents improve faster and more consistently. Comprehensive conversation analysis ensures every interaction meets regulatory requirements while protecting sensitive customer information.
How It Works
TLDCRM users can enable TLIntel by accepting the Terms of Service and configuring processing preferences in Settings. OnScript AI automatically processes configured calls, transcribing audio, analyzing conversations, scoring agent performance, and identifying coaching opportunities. Processed dialogs appear in TLDCRM with complete transcripts, scorecards, sentiment analysis, and compliance flags.
Managers access coaching dashboards, agents review their performance, and the entire team benefits from data-driven insights that drive continuous improvement.
Technical Excellence
The TLIntel integration leverages OnScript AI's robust API infrastructure to deliver near real-time processing with conversations processed immediately upon completion. All audio and transcript data is encrypted in transit and at rest, meeting enterprise security requirements.
The platform is built to handle contact centers of any size, from small teams to enterprise operations processing millions of calls. Users can process all calls, specific call types, or only calls exceeding duration thresholds - adapting to operational needs.
Availability
TLIntel Dialogs launched with TLDCRM's BoostPatch 10.6.0 on November 24, 2025. The integration is available to all TLDCRM users as an optional feature.
Existing TLDCRM users can enable TLIntel through their Feature Settings. OnScript is working closely with TLDCRM to onboard current users and continuously enhance the platform based on user feedback.
Looking Forward
This baseline launch represents just the beginning of the OnScript AI and TLDCRM partnership. Both teams are committed to collecting user feedback and expanding TLIntel's capabilities over time. Future enhancements will include additional triggering methods for dialog processing, expanded analytics capabilities, and deeper integration touchpoints throughout the TLDCRM platform.
Boxout Takeaways
- OnScript AI powers TLDCRM's TLIntel Dialogs as the first entrant in their AI Suite
- Enterprise-grade conversation intelligence enables 100% call analysis
- Native integration eliminates platform switching with automated QA and scoring
- Real-time processing delivers immediate insights for faster agent coaching and improvement
Call to Action
Interested in learning more about how OnScript AI can transform your contact center operations? Contact us to discover the future of conversation intelligence today.
